Enterprise Communications
Meeting needs of the communications of the Organization
having multiple locations, mobile and distributed workforces
is critical to the success of the business. It is
challenging as employee groups will have unique
communication requirements, which are required to be managed
efficiently and cost effectively. Failing to streamline
communications consistently leads to project delays and
customer dissatisfaction. The conceivable easier way
is to bring employees on communication network which enables
such a connectivity that it appears that all employees in the
organization are virtually in the same office?
Communicating with people
should be simple. Unified Communications Solutions
empower business success and deliver value by focusing on
solutions that drive business process improvements across
the entire organization.
Our solutions:
The above requirements can be completely fulfilled by
Mitel’s Enterprise Communications solutions which are simple,
scalable (five to 65,000 users), and standards-based
ensuring flexibility for our customers. This flexibility
allows customers to migrate to IP Communications at a pace
that suits their business needs and requirements.
As a small business owner, partner or manager, your
contributions have a direct impact on your company’s bottom
line; the business "is" because of you. Through hard work
and passion, you have built your business from the ground
up, and are determined to see it continue to succeed.
When, it’s time to grow, attracting and retaining customers
while maintaining a steady cash flow is critical.
You’re a small organization, yet you need to appear bigger
to attract much larger and more lucrative business
contracts. Can you take your business to the next level
without overextending? How will you ensure that the
investments made now will serve your business for many
years? It’s questions like these that make you realize you
need help.
Wondering if your current IT investment can help you as your
business evolves? Then you’ve come to the right
conclusion.
Mitel's suite of
communications solutions for small
business provide the following possibilities:
Unified Communications (UC) helps you respond to
real world business challenges with solutions that drive
productivity, improve performance and reduce costs.
Unified Communications is the next evolution of
communications and related technologies. UC combines
multiple IT capabilities, enabling an efficient approach to
communicating that changes how individuals, groups and
organizations conduct business — and provides key business
benefits, including:
Unified Communications – a Sensible Approach
Mitel's unified communication plan provides a phased approach to UC that addresses the most important challenges faced by
the business and deliver excellent return on investment.
You can update your communications solutions over time and
at your own pace, without disrupting or replacing existing
infrastructure.
Integration with Industry-Leading Business Applications
Mitel Unified Communications solutions work with
best-in-breed business productivity tools, such as IBM
Domino/Lotus Notes, Lotus Same time, Microsoft
Exchange/Outlook, Office and OCS.
Efficiencies with Business Process
Mitel’s adoption of open standards simplifies the
integration of your communications system with CRM, ERP or
vertical applications, preserving your existing software
investments and helping you transform your business
processes to create a more efficient work environment.
Designed with the End-User in Mind
Mitel Unified Communications solutions are built on a
foundation of simplicity and integrate the power of voice,
e-mail, unified messaging, mobility, presence, conferencing,
collaboration, applications and more — enabling faster, more
effective communication.
Mobile workers currently rely on premium cost, low feature
mobile services and devices that create communication
congestion, and impair business efficiency and productivity.
Workers are getting increasingly bogged down with the
management of multiple phone numbers, devices and voice mail
boxes. It’s no wonder that seven out of 10 calls go directly
to voice mail and just as frequently voice mail is used to
answer returned calls, too.
At Mitel we think getting in touch shouldn’t involve
guesswork. Our solutions offer presence and availability
information that allow workers to reach the right person, at
the right time, using the right device, when they need
immediate answers. No hit and miss or endless phone tag,
just a wide range of mobility solutions that are simple to
use yet flexible enough to meet the increasing demands of
today’s business.
Personal, campus or enterprise mobility - from corridor
warrior to road warrior, connectivity drives smart business,
lowers costs, delivers competitive advantages, and drives
business process improvement.
Personal Mobility
For workers who have too many phone numbers, voice mail
boxes and devices, Mitel offers Personal Mobility Solutions
– one number, one message box and all the rich telephony
features of your office are extended to your mobile device
of choice.
Campus Mobility
Mitel’s Campus Mobility Solutions improve the connectivity
of your corridor warriors wandering from meeting to meeting,
campus building to building, maximizing efficiency and time
to market.
Enterprise Mobility
Road warriors travelling from place to place, constantly
on-the-go require constant contact and “in the moment”
communications. Mitel’s Enterprise Mobility Solutions enable
user and device presence anywhere, anytime, improving
decision making and information sharing.
Your employees are constantly struggling with communications
overload, forced to use several devices to deal with
multiple voicemail boxes, e-mails and fax messages, all
while trying to be more accessible and responsive to their
valued customers.
In addition, if you are ready to replace your legacy
voicemail system, you need a solution that will provide the
same features and reliability as your existing system, but
allow you to seamlessly add new productivity enhancing
functionality as your organization evolves. And of course,
you want a solution that helps you painlessly transition to
an IP world.
At Mitel®, we believe you should be able to buy the
messaging system you need today, and cost-effectively add
applications, features and capacity as your business grows
and evolves over time. From basic voicemail to
advanced unified messaging and collaboration applications,
Mitel offers the features you need, when you need them.
Mitel Messaging solutions:
Unplanned business disruptions can undermine the consistency
and dependability of communication
Business disruptions and your ability to communicate don't
have to result from big events with big consequences. But
they will happen, and need to be planned for.
Mitel's Business Continuity Solutions deliver a sound
communications infrastructure to support business
requirements for disaster recovery, business resumption and
emergency preparedness associated with unplanned business
disruptions. The three core areas of Mitel Business
Continuity Portfolio are:
Mitel is committed to enhancing workplace security and
safety. In collaboration with our partners, Mitel develops
integrated and innovative solutions, levering technology
from industry leaders. Mitel makes it a priority to build
long-term relationships with other companies to create
better solutions for our customers.
You operate in a competitive market or you have stringent
regulations to meet. The rapid adoption of the Internet and
electronic commerce means that customers expect service at
any time over any medium, and they also expect service from
you whenever they need it. They don’t work solely within
normal business hours, so they don’t expect you to either.
They demand immediate access to information, and they expect
to reach the appropriate resources and knowledge instantly.
The quality of the customers’ experience will determine the
strength of your customer relationships, and their loyalty
to you.
The stakes are high. How can you increasingly improve
service to customers, so they keep coming back? How do you
give customers what they want while remaining competitive
and driving costs down? Are you concerned that change will
mean extra cost and extra work? Are you concerned that
giving greater choice to customers will impact on your
ability to manage your people, processes and client
engagements?
At Mitel®, we recognize that a slightly dissatisfied
customer today, whose problem you quickly and efficiently
solve, will be a more loyal customer tomorrow. That’s
why Mitel Customer Interaction Solutions create long-term,
sustainable value and integrate with how you do business.
Providing true flexibility and efficiencies that will help
you better handle your customers’ needs. Our intelligent
user-friendly solutions:
Mitel provides innovative solutions to help differentiate
your company as a market leader, and drive business
improvements.
If you want to discover why more and more leading businesses
around the world choose Mitel solutions to help them gain
competitive advantage – contact us today.
INDUSTRY VERTICALS
Medical professionals around the world trust communication
solutions based on converged IP networking for healthcare.
Converged IP Networking holds the promise of enabling access
to information at the point of care through a single, shared
or personal communication device. It is poised to change the
rules of delivering healthcare services with an impact on a
new model of patient-centered care.
Today more than ever, the baby boomer generation is putting
pressure on healthcare providers who are challenged by not
only the growing numbers of baby boomers but also by their
expectation to have a positive healthcare outcome and to
enjoy quality care and safety as they journey through a
healthcare facility. This group known as “the new silvers”
is poised to swamp the current healthcare system, and will
inevitably force the re-engineering of how healthcare
services are delivered.
Voice over IP technology, its family of IP
Communication Platforms and IP collaborative solutions,
combined with the unique IP multicasting capability of the
feature-rich
TELE-CALL product,
allow hospital staff to deliver these services to the
bedside as patients transition through the healthcare
facility. Patients benefit from a positive experience,
increased safety, high quality of services, all of which
ultimately impacts a patient’s healthcare outcome in a
positive way.
The need for new technologies and solutions that allow
access to on-time and up-to-date patient information at the
point of care, deliver new services to clinicians,
physicians and patients, wherever they are in the healthcare
establishment, has never been so critical.
We suggest Mitel's mission-critical converged IP
networking for healthcare. Please call our Communication
Specialist today to find out which of
our solutions will benefit you
The hospitality solutions being offered by us for hotels and
motels improves the guest experience with state-of-the-art
guestroom telephones. These solutions enhance operations
with features like simplified call accounting and enabling
new revenue streams with easy to use touch-menus on
telephone displays. These Hospitality Solutions deliver advanced communications
that enhance the guest experience, improve customer service,
and optimize operational productivity and costs. The
foundation of these solutions starts with IP
communication applications and platforms.
We offer Mitel's Hospitality Solution as
The professional service industry (legal, real estate,
etc) is constantly facing
challenges relating to globalisation. These include the
effects caused by mergers and acquisitions, the ever
increasing need to be more responsive to client needs, the
challenging demands of attracting and retaining key
employees, and maximising billable hours in an increasing
price conscious and ever more regulated marketplace.
We offer Professional Service Portfolio that harnesses the power
of IP to enable the professional knowledge worker to be
readily accessible to clients and colleagues and work as
part of a global team while remaining at a location of
personal choice. This enhances profitability through cost
reduction and by increasing billable recorded time.
We recommend
Mitel Professional Service Solution as it helps the client to gain a competitive edge with mobility,
collaboration and business continuity solutions that enhance
client services, streamline business processes and lower the
total cost of ownership. And does it all with flexible
deployment options and a clear migration path.
The financial services sector is without question one of the
most challenging of any industry. Competition is more
aggressive than ever before, regulatory pressure continues
to grow, and heightened risks from external forces including
threats of pandemic outbreaks have never been greater.
Financial service providers must address each of these
challenges while reducing costs and increasing security.
We offer flexible solution which fit in the individual
needs in each of the financial sectors including:
The solution we offer is a new trading solution from Mitel
which eliminates turret and
communications silos, delivering a complete solution on a
single IP platform. Mitel's Capital Markets Solution blends
the best of IP and turret functionality while providing
scalable, flexible solutions that grow with your business.
Mitel's plug-and-trade solutions can be installed within
hours and are easy to maintain, giving customers more time
to trade!
Insurance Sector needs communications to be reliable and cost-effective,
while they automate routine and repetitive business
processes, improve efficiencies, and turn the call center
into a profit center. Mitel's advanced communications
technologies play a critical role in overcoming such
challenges and allow the delivery of an exceptional
customer-centric approach.
Time is money. Deliver solid customer service, extend
customer life cycles, and reduce attrition - even open new
windows of opportunity. Mitel's advanced communications
solutions can provide you and your staff with the tools to
satisfy your current customers, and allow you to proactively
respond to economic fluctuations while delivering consistent
value.
Improved customer service is at the forefront of the agenda
for all levels of government. However, achieving excellence
in customer service is a challenge for most government
organizations, as they aim to provide services across
multiple disciplines. Departments often act as separate
business units, using disparate systems, meaning
communications are complex and disjointed. The result is
poor customer service, as callers are often required to dial
several numbers before reaching the department or person
they are looking for.
The Problem
The Answer
Mitel® offers government the means to overcome these
challenges and provide an efficient and effective means to
communicate across diverse systems and to work with
government clients to achieve co-ordinated customer service.
Mitel brings together the key components of an effective
communications system that will enhance staff performance to
ensure that a high quality of customer care can be delivered
consistently and efficiently across all levels of
government.
Mitel designs solutions suited to individual needs, enabling
organizations to take the best approach that meets their
unique communication requirements: from an incremental
approach to call center implementation to providing
teleworking tools for home and remote workers. Mitel designs
innovative communications solutions that enhance
responsiveness and the delivery of public services while
keeping costs in check.
Global competition is challenging manufacturers to
accelerate their design and production cycles, manage
extended supply and distribution chains more efficiently,
and adapt more quickly in response to market
fluctuations—all while increasing operational efficiency and
reducing total costs. A Mitel advanced communications
solution can deliver value across all these requirements,
and more.
Multiple facilities and sites can be networked directly to
reduce costs and simplify communications, enabling employees
to access information, applications and communications tools
anytime, anywhere, and instantly connect with suppliers and
customers—in one-to-one meetings or in group audio- or
videoconferences—to keep schedules on track. Mitel also
provides solutions to help you automate common processes and
communications to improve efficiency, enhance customer
service and reduce your overall operational costs.
Key Features & Benefits
From the sales floor to the service bay, automotive
dealerships have unique communications needs. With employees
constantly on the move, anything that helps them stay
connected, collaborate more effectively and respond more
quickly to customers can directly impact a dealership’s
Customer Satisfaction Index scores – and ultimately, its
bottom line.
A Mitel communications solution gies employees better
control over their communications, so they can prioritize
their interactions and work more productively. It also
allows the dealership to automate key processes, such as
incoming call handling and outgoing service reminders. Mitel
engineers and process specialists understand the unique
needs of dealerships, and can help design a customized
solution to streamline operations, improve customer service
and help sales teams close deals more effectively.
Key Features and Benefits
One Size Does Not Fit All
Every retailer is unique. While you need to address common
issues such as cost control, shrinkage and inventory
management, Mitel’s Retail solutions are designed to
consider your specific needs.
What type of retail business are you in? Automotive,
grocery, big box, specialty? Where in the chain do you want
to focus? Corporate, stores, .com stores, mobile employees,
or your warehouse locations? What issues do you want to
address?
We have solutions that target customer loyalty, employee
communications and chain store operations, including:
Cost control is the underlying factor of everything we
offer. Mitel’s retail customers enjoy a lower Total Cost of
Ownership (TCO) through our flexible approach to
implementation. We can build our solutions around your
existing infrastructure to allow you to grow the solution at
your pace. Applications can be easily added over time, and
of course you benefit from the advantages of IP from the
beginning. We recognize that every vendor will tell you that
they can cut your costs, but do they work with you to show
you how? Mitel has consulting resources that provide you
with estimates based on your unique environment.
Contact a Mitel Solution Provider today to find out which of
our solutions will benefit you.
Charting a course for change
In today’s multicultural and global environment, Mitel is
helping schools utilize technology and assist teachers and
students alike, and to lay the foundation to develop the
skills students need to be competitive in a global market
place.
Mitel solutions are focussed on improving student outcomes
and are transforming the way people teach and learn with
Mitel also assists learning institutions to embrace a 21st
Century Learning Environment with:
