Customer Interaction Solutions

Mitel Customer Interaction Solutions help businesses meet and exceed the service level expectations of their customers while driving employee productivity and controlling operational costs. Whether you have a large, virtual contact center with multiple sites, or are simply looking for business reporting applications to improve the operational efficiencies of some key internal workgroups, Mitel has the solutions you need to manage and grow your business.

Formal Contact Center Solutions

Mitel Contact Center Solutions

Mitel Contact Center Solutions

Mitel Contact Center Solutions enable you to deliver superior customer service while controlling contact center costs. It combines robust communications platforms, automated call distribution (ACD) software, and a modular suite of feature-rich, web-based applications that allow you to measure and manage your operations and increase supervisor and agent productivity. Contact Center Solutions meet the needs of all sizes of formal contact centers, from small, single-site contact centers, to large, multi-site virtual contact centers.


Business Reporting Applications

Mitel Business Dashboard

Mitel Business Dashboard

Mitel Business Dashboard provides business-wide telephony reporting to help businesses manage their day-to-day operations. Complete real-time and historical reporting enables you to improve business process and performance, and identify opportunities for cost savings.
Mitel Customer Service Manager

Mitel Customer Service Manager

Mitel Customer Service Manager (formerly Inter-Tel Contact Center Suite) gives informal call centers a simple and cost-effective way of sharing calls amongst a team. It extends general business telephony to include intelligent call routing, business reporting and team productivity tools that drive operational efficiency.
Call Accounting

Mitel Call Accounting

Mitel Call Accounting enables you to monitor and control telecommunications costs so that you can manage your telephony expenses and activity effectively.