Education Solutions

The best virtual experience in classroom communication with superior video clarity and audio quality

• Students

  

  Student solutions are available for the individual. This individual can be located at home, office, in class, on the campus, in the coffee shop, in a hotel....anywhere. The PC can be both wired and wireless. There is no excuse to ever miss class again

• Teachers

  

  Teachers/Instructors/Trainers/Professors can use technology at the home, office, and in class, all could be involved in teaching, research, working in teams and much more

• K-12

  

  Collaborative communication makes school more dynamic for students. Classrooms become the perfect stage for exchanging ideas among students, educators, and experts worldwide, who have different viewpoints, experiences, and strengths

• Higher Education

  

  Increasingly, institutions of higher learning are adding interactive distance learning classes. With Polycom's integrated solutions, more students can attend. More research projects can take place, with more experts exchanging information

• District and National Network

  

  Whether your needs require standard, specialized, or customized products and solutions, no one knows the education market like Polycom. Our solutions make educational equality a reality for millions of students every day

• Programs and Resources

  

  Education institutions, educators and students alike can now benefit from a range of programs and resources that Polycom provides

Healthcare Solutions

Award-winning healthcare solutions that help reduce costs while maximizing productivity

• Healthcare Administration

  

  Profitability, sustainability, productivity and ROI are essential elements of sound healthcare management. Polycom healthcare solutions provide improved communications and collaboration for better decision-making, efficiency, cost-savings and productivity.

• Medical Education

  

  Healthcare is a labor-intensive business. Keeping human resource assets current and up to date is a priority. Polycom video conferencing technology cost effectively brings knowledge transfer and the classroom on-site.

• Telemedicine

  

  Remote patient care is now an essential element of every healthcare system. At Polycom, Virtual Presence™ and easy-to-use technology breaks down distance barriers and facilitates access to patients and physicians.

• Mobility Solutions

  

  Polycom's SpectraLink Wireless Telephone Systems give healthcare staff mobility, allowing them to perform their job more effectively and from anywhere within the facility. Hospital workers have immediate access to each other, and most importantly, to patients. With a SpectraLink Wireless Telephone System, healthcare providers offer better care resulting in higher patient satisfaction.

Government Solutions

The most life-like, real-time collaborative communication experience for daily and mission critical communication

• Central Government

  

  As a U.S-owned and based company, Polycom is proud to serve the needs of government agencies at home and throughout the world with industry leading voice, video and web collaboration solutions. Our innovative, secure solutions empower agencies to function more efficiently and productively, improve readiness and response, deliver timely and informed decisions, and reduce costs using real–time collaboration.

   State & Local Government

  

  Polycom has been the leading provider of voice, video, web, and data communications solutions to regional and local government agencies since 1990. Managing and providing quality healthcare, education, and safety services to citizens are just a few of the key responsibilities of our regional and local governments. At Polycom, we've worked with many regional and local agencies to solve critical issues in every state across the country.

Financial Solutions

Provide better service. Increase customer loyalty. Reap high revenue.

• Branch-Level Communications

  

  Banking customers prefer to seek service and product information by physically visiting branch locations. Many banks, however, are saddled with an obsolescent branch infrastructure that is poorly aligned with their sales goals. Polycom real-time collaboration between branch offices and headquarter locations can facilitate a new era of customer service that includes distance learning, remote experts and more timely and actionable corporate communications. This collaborative environment can ultimately transform the obsolescent branch into a vibrant sales channel that is more responsive, and able to offer more products and services such as access to remote experts.

• High Net-Worth Customers

  

  Financial institutions are changing from being “transaction specialists” to becoming “relationship managers” – experts and counselors in an expanded set of complex areas such as tax and retirement planning and estate planning. High net-worth clients and the mass-affluent market are migrating to firms that can articulate and deliver world-class advice and guidance. Polycom provides these customers with real-time access to financial experts and to elite services that meet their high expectation levels.

• Morning Call

  

  A morning call is a tradition in the financial industry. Market research and other relevant information is broadcast to traders and brokers prior to the opening bell. Polycom solutions allow the call to be broadcast over voice, video or wireless. Recorded and archived, sessions can be replayed throughout the day, increasing productivity through content sharing.

Oil Gas/Energy Solutions

Respond to natural or medical emergencies at the speed of life

• Telemedicine to Remote Oil Exploration

  

  Most remote oil exploration sites are home to dozens of workers for upwards of several months at a time. Aside from industrial staff nurses, there is usually scant access to more sophisticated medical professionals and services. When workers become ill or injured the situation must be assessed locally, or via the phone. Removing a worker from a remote site is expensive and the time involved to do so could mean the difference between life and death. Polycom HD telemedicine solutions offer vivid, life-like images and instant access to medical experts so patients can be diagnosed quickly and properly.

• Crisis Response Communications

  

  Oil companies are always looking for ways to more effectively manage major disasters. Oil tanker spills, hurricanes and other natural disasters necessitate a real-time response to emergencies and often coordination with legal and governmental bodies. Polycom on-demand solutions meet the ever-increasing need for fast, direct and transparent communications with the rigs, tankers or oil fields in jeopardy, as well as with local state and federal officials.  

Pharmaceutical Solutions

Bring products to market faster and realize revenue sooner

• Clinical Trial Process

  

  During the critical drug trial process, Polycom collaborative video solutions allow researchers or key stakeholders to hold detailed meetings with physicians, patients and government agencies. Real-time project reviews and meetings, including all team members, happen regardless of location. Those involved in the trial process can collaboration with centers of excellence for real-time feedback. And product marketing can use video for announcements, training, "ask-the-expert" dialogue, and observational studies.

• New Drug Research/Discovery

  

  Companies spend significant amounts of time and resources researching and negotiating with various alliances. Without a process to effectively monitor royalty and other revenue streams, sizable sums of money are often left on the table. Real time collaboration allows pharmaceutical companies to more effectively partner with other companies on discovery, marketing and distribution of new products.

Retail Solutions

Faster response to market demands and higher level customer service

• Store Connectivity

  

  Timely communication is one way retailers can increase employee productivity, improve store operations and increase customer satisfaction. Polycom collaborative video conferencing solutions within and between retail branch locations can facilitate inventory checks, remote support, remote team meetings, last minute specials and new incentive programs. Headquarters can benefit too through better, faster access to sales reports, employee information, and remote expertise.

• Store/Central Supply Management

  

  Higher profitability is often a result of better inventory management, as well as more accurate supply and demand forecasting. Polycom real-time collaboration enables better forecasting, more timely inventory checks and balances, accurate tracking of shipping status and orders, and appropriate procurement. The result? Faster response to market and customer demands.

• Customer Service Kiosk

  

  In retail today, companies with the most personal customer service programs often attract and retain market share. Polycom collaborative solutions help bring retail services, support and remote product expertise closer to the consumer with interactive kiosks. They can be used for retail functions within and between stores including price lookups, inventory control, product details, multi-language support, technical support and answers to commonly asked questions.

• Mobility Solutions

  

  Polycom's SpectraLink Wireless Telephone Systems help retail employees perform their jobs faster and more effectively from anywhere within the store. Polycom's advanced technology goes beyond the capabilities of paging systems, cordless telephones, two-way radios, and cellular products, while providing high-quality yet cost-effective communications.

Manufacturing Solutions

Better remote management and improved operational efficiencies

• Off shoring/Line Efficiencies

  

  In offshore locations, improving the manufacturing build process can result in reduced costs and operational efficiencies. Polycom collaborative solutions are ideal for manufacturing activities such as video-based training, remote meetings with engineering or procurement, tracking and status checks or promoting facility-wide wireless communications. As a result, organizations enjoy improved yields, shorter development and build times and reduced costs.

• Quality Assurance

  

  Streamlining and enhancing the quality assurance process can not only save time, money, reduce errors and improve customer satisfaction. It can also safeguard a company's reputation. That's why Polycom collaboration solutions are used every day for quality assurance activities such as product inspections, remote product tracking and validation tests, production line status updates and changes, and remote meetings with development, sales teams and customers. Need to see every detail? Polycom's High Definition video solutions provide the level of detail required to ensure highest levels of quality.

• Supply Management

  

  For optimal profitability, most manufacturers can benefit from better inventory management and more accurate supply and demand forecasting. Polycom real-time video and voice collaboration solutions keep information flowing between manufacturing locations, suppliers, vendors and customers. Better information leads to improved customer satisfaction, faster response to market and sounder upstream/downstream supply management.

• Customer Service

  

  A satisfied customer often results in a loyal customer, so it's no surprise that companies continuously look to improve customer service and increase customer satisfaction. Polycom collaboration solutions and tools are used to enhance a manufacturer's interface with customers as needed in the repair process for a visual diagnosis, engineering assistance, or instructional support and product expertise through kiosks to enhance satisfaction and shorter repair times.

• Mobility Solutions

  

  Polycom Wireless Telephones allow users to stay in touch while moving throughout the facility – even in environments covering millions of square feet, with multiple buildings and with environmentally challenging coverage areas. Polycom offers the most durable, feature-rich, and cost-effective wireless telephony solutions for manufacturing applications, dramatically streamlining communication.

Technology Solutions

Better manage partners, reduce development and increase the bottom line

• Collaborative Product Development

  

  Collaboration is key to shortening product development times. Polycom collaborative tools link cross-functional groups across geographic boundaries and enable visual, interactive discussions. Development teams review designs, conduct component inspections and validate market fit. Training for new product introductions happens worldwide, in real-time. Travel is minimized, communications are improved and products get to market faster.

• Intellectual Property/Patent Protection

  

  Protecting intellectual property such as inventions and patents can result in a significant competitive differentiation. That's why more organizations use Polycom collaboration solutions to track the IP and patent process and progress, brainstorm new concepts and meet regulatory storage, archiving and security requirements.

Hospitality Solutions

Provide better service, increase guest loyalty and reap high revenue

• Guest Service

  

  Achieving high guest satisfaction survey scores is crucial to having a successful hotel or casino. Polycom provides the solutions that assist in providing the highest level of service and ultimately increase the bottom line. Polycom offers conferencing solutions for meetings, wireless communications for staff and customer service kiosks for concierge assistance.

• Company-wide Communications

  

  In a hospitality environment, effective communications are imperative across the company, not just at the property level. Whether it's the use of video conferencing for training or wireless telephones for employee communications, Polycom's collaborative solutions provide real-time communication at both corporate and the property level.

• Mobility Solutions

  

  Polycom's wireless telephones allow staff to communicate in real-time from anywhere on the property. Polycom offers the most durable, feature-rich and cost effective wireless telephone solutions to streamline communications across the property – from the front desk and concierge to catering and housekeeping.

   

A/V Professional Solutions

Cutting edge products that let you develop a myriad of custom meeting spaces

• Polycom® SoundStructure™ C-Series

  

  It's the installed voice solution for the ultimate in audio quality and flexibility for any size room, with three C-Series models available, ranging from 8x8 to 16x16 inputs and outputs. SoundStructure™ allows fully digital Polycom HDX audio connections; adding powerful configurable audio to your HD video solutions. SoundStructure™ is the only product with both monaural and stereo echo cancellation providing advanced audio performance with no compromise.

• Polycom® SoundStation VTX 1000®

  

  Integrate the SoundStation VTX 1000 with the VSX line of video conferencing products, as well as with the Vortex installed audio solution. Both paths lead integrators to creating an end-user paradigm that is simple and understandable; dialing a video call is as easy as dialing a phone call.

• Polycom® HDX 9000™ Series

  

  Raising the bar for performance and flexibility, the HDX 9000 series is the ultimate high definition integrator's codec, designed to be the heart of a customer visual communication deployment.

• Polycom® VSX® 8000 Series

  

  Integrator-class video conferencing codec, delivering high quality voice, video and content sharing. Includes a 1U rack mount chassis with 4 video inputs, 3 video outputs, Phoenix connector audio I/O and RS-232 port for control. Options for internal 6 way bridging are available.

Functions/Lines of Business

Polycom makes meeting throughout the enterprise just like being there - sometimes even better

• CXO

  

  For the CXO, Polycom provides a suite of solutions that helps improve communications, increase customer and employee satisfaction and maximize shareholder value. The end result is a highly efficient organization that is strongly positioned for success in highly competitive market.

• CIO

  

  Today's CIO is being asked to become revenue enablers and a source of innovation within the enterprise. With the ability to connect to one or more users from anywhere, on any device on any network – instantly through Polycom on-demand unified collaboration, it's possible to achieve the level of innovation necessary to contribute to the company's top and bottom lines.

• Customer Service

  

  Companies worldwide are looking for better ways to serve customers. Satisfied customers turn into repeat customers. Repeat customers help increase revenue. Polycom provides the ability to provide the highest level of service via visual collaboration ~ resulting in quicker response times, face-to-face interaction and in-depth problem analysis/resolution.

• Education and Training

  

  Training can often mean the success or failure of an organization. Studies have shown that employees are more loyal to organizations that help them improve their skills and succeed in their jobs. Polycom provides the ability to extend training to the remote offices and desktops of the students, minimizing time, costs and resource requirements.

• Human Resources

  

  Today's HR manager is simultaneously juggling the traditional tasks of recruitment, training and benefits administration with strategic objectives such as employee retention, leadership development and diversity management. Many HR departments use Polycom collaboration solutions in all facets of HR policy administration – from the hiring process to training to employee communications.

• R&D/Engineering/Product Development

  

  Shortening the product development process is a key challenge in any organization. Polycom collaborative solutions can help reduce product development cycles, enhance team communications and move products to market sooner ~ resulting in higher productivity, shorter time to revenue and increased customer satisfaction.

• Sales

  

  Sales success can be measured in a number of ways – revenue, pipeline/funnel, profitability, cost of sales, number of contacts, and/or revenue per salesperson. Polycom provides collaboration solutions that enable better tracking of sales opportunities, enhanced customer relationships and better alignment of sales goals and objectives.

Processes/Workflows

Improve communications, gain workflow efficiencies and maintain competitive advantages

Improve communications, gain workflow efficiencies and maintain competitive advantages

• Distance Learning

  

  Companies worldwide are looking for innovative training vehicles that allow information dissemination to large and disperse audiences. Employees, channel partners, franchises and suppliers can all benefit from a quality learning environment without geographical boundaries.

• Customer Service/Support

  

  The level of customer service and customer support provided by a company can result in a customer satisfaction, retention and referral. Using Polycom collaboration tools provides a personal, yet time-sensitive, element to support or service calls.

• Interview & Recruitment

  

  Hiring the right candidate for the job is key in any organization. But geographical boundaries, time-constraints and travel-cost limitations impact the ability to find the most qualified candidates. According to a recent poll, the hiring process takes on average three months. Hire better candidates, faster with Polycom collaboration solutions.

• Project Management/Event Planning and Implementation

  

  Any event or project – training classes, marketing launches, product rollouts or sales seminars – often require steps that are time-consuming, resource-intensive and expensive. From material preparation to schedule coordination to event implementation, Polycom collaboration solutions provide a more streamlined process for project management.

• Vendor Supplier Management

  

  The most successful companies are those that develop and maintain strong relationships with employees, customers, partners and suppliers. Polycom collaboration solutions play a major role in managing relationships by eliminating the distance barrier.

• Training

  

  Organizing training classes often requires complex planning. From material preparation to schedule coordination to class implementation, Polycom collaboration solutions provide a more successful process for developing and implementing the most effective training classes possible.

       Enterprise Communications

Meeting needs of the communications of the Organization having multiple locations, mobile and distributed workforces is critical to the success of the business. It is challenging as employee groups will have unique communication requirements, which are required to be managed efficiently and cost effectively. Failing to streamline communications consistently leads to project delays and customer dissatisfaction.  The conceivable easier way is to bring employees on communication network which enables such a connectivity that it appears that all employees in the organization are virtually in the same office?

Communicating with people should be simple. Unified Communications Solutions empower business success and deliver value by focusing on solutions that drive business process improvements across the entire organization.

Our solutions:

• Make communicating simple by providing seamless communications independent of location
• Extend team-work past the boundaries of the traditional enterprise, enabling employees to work as though everyone was in the same office
• Enable access to the right people at the right time, to make the right decisions
• Differentiate your company as a market leader, driving shareholder value and customer loyalty through improved customer interaction

The above requirements can be completely fulfilled by Mitel’s Enterprise Communications solutions which are simple, scalable (five to 65,000 users), and standards-based ensuring flexibility for our customers. This flexibility allows customers to migrate to IP Communications at a pace that suits their business needs and requirements.